In a major shift towards digital innovation, Adani Airports CEO Arun Bansal announced that air travellers in India can now access airport lounges directly through the company’s platform without needing to rely on intermediaries such as third-party apps, agents, or credit card programs.
A Step Towards Self-Disruption
Bansal made this announcement via a professional update on LinkedIn, stating that only those companies that are willing to disrupt their own traditional models will be able to survive in the fast-evolving tech landscape.
“In today’s tech-led world, only companies that disrupt themselves will survive. The rest will disappear,” Bansal wrote in his post.
Fintech Influence and UPI Inspiration
Drawing comparisons with successful fintech revolutions like UPI, Bansal emphasized how digital innovation in India has removed unnecessary middlemen across sectors. He likened the change in lounge access to past disruptions created by platforms such as Uber and Airbnb.
He credited the Adani Digital Lab team for building the new platform that connects passengers directly with lounge operators. This eliminates the need for paper coupons, third-party approvals, or complicated eligibility checks offering travellers a seamless, world-class experience.
Why This Matters for Travellers
Until now, many travellers relied on credit cards or banks to get access to lounges. These often required minimum spending thresholds, updated eligibility rules, or manual verification at the lounge counters. With frequent changes in policies, passengers often faced confusion and denial.
By removing these layers, Adani Airports aims to make lounge access more transparent and convenient for flyers. This could prove to be a game-changer in the Indian airport experience.
Quick Summary
- Adani Airports to offer direct lounge access via their platform
- No need for third-party apps, banks, or intermediaries
- CEO Arun Bansal says self-disruption is key to survival
- Move inspired by UPI and fintech models
- Goal: provide seamless, tech-driven passenger experience.